MOHAMMED
ABZAN
Administration & Customer Service Professional at dnata — Emirates Group, turning complex airport logistics into seamless order at Dubai International Airport.
Quantum Precision in Operations.
Administration and customer service professional with over two years of experience at dnata (Emirates Group), Dubai International Airport, across cargo operations, document control, sustainability coordination, and customer support.
Comfortable maintaining compliance-grade records, resolving enquiries from airlines and freight forwarders, and keeping cross-departmental operations running smoothly in a fast-paced airport environment. Holds a Bachelor's degree in Business Management, with additional hands-on skills in Power BI and AI prompt engineering gained through the Dubai Future Foundation's One Million Prompters program.
Two years in the busiest orbit on Earth.
Administrative Assistant
- Manage document archiving for cargo and operational records, keeping filing systems organised and audit-ready for management reviews.
- Support environmental and sustainability initiatives within the department, including record-keeping tied to sustainability reporting and compliance requirements.
- Handle customer service enquiries from airlines, freight forwarders and internal teams, resolving cases and routing requests to the right department.
- Provide day-to-day administrative support, including correspondence, scheduling and coordination between operations, warehouse and management teams.
- Maintain accurate data entry across internal systems, supporting reporting needs for supervisors and department heads.
Cargo & Customer Service Agent
- Served as the main point of contact for international airlines, freight forwarders and multinational clients, managing import and export cargo enquiries end to end.
- Maintained compliance-grade records for AWB, Dangerous Goods, Pharmaceutical and AVI/HUM shipments in line with IATA and GCAA standards.
- Prepared billing reports, invoices and inventory trackers for management review.
- Guided customers through the Calogi digital platform, reducing repeat queries.
- Carried out ULD build-up and breakdown with close attention to load integrity, weight compliance and safety protocols.
Academic Ascent.
Master of Business Administration (MBA)
Deepening expertise in data analytics, operational intelligence, business strategy, and data-driven decision-making.
Bachelor of Commerce (B.Com)
Solid foundation in organizational operations, business administration, commerce, and operational leadership.
Certifications
Core Competencies.
Field Skills
Software Stack
Multilingual Communication.
English
Fluent verbal & written communication for multinational airport logistics and global client relations.
Hindi
Seamless interpersonal coordination with diverse teams, transit passengers, and freight associates.
Urdu
Advanced conversational fluency supporting smooth stakeholder engagement across the region.
Kannada
Native regional fluency ensuring precise cross-cultural understanding and regional network interaction.
Tulu
Complete native command of regional dialect, adding strong interpersonal versatility.