Professional portrait of Mohammed Abzan
Dubai / UAE · Administrative Assistant · dnata

MOHAMMED
ABZAN

Administration, aviation operations and customer service — with a data-focused direction through an MBA in Business Analytics, currently in progress.

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ADMINISTRATION ◆ AVIATION OPERATIONS ◆ CUSTOMER SERVICE ◆ DOCUMENTATION ◆ REPORTING ◆ BUSINESS ANALYTICS ◆ ADMINISTRATION ◆ AVIATION OPERATIONS
01 / Profile

THE WORK
IS THE STORY.

A professional portfolio built around the work itself: structured administration, aviation operations, customer coordination, documentation, reporting and a growing focus on business analytics.

Built for precision.
Driven by progress.
CURRENT ROLE Administrative Assistant dnata · Emirates Group
LOCATION Dubai United Arab Emirates
DIRECTION Business Analytics MBA · currently pursuing
Mohammed Abzan professional portrait
WORK / STORY

01
“
Structured work. Clear communication. Continuous learning.

Mohammed Abzan · Dubai, UAE

02 / Experience

REAL WORK.
REAL RESPONSIBILITY.

Experience across airport cargo administration, customer service, documentation, compliance and operational coordination.

2025 — NOW

Administrative
Assistant

dnata · Emirates Group · Dubai International Airport
Administrative & operational support Manage document archiving for cargo and operational records, support sustainability record-keeping, handle enquiries, coordinate correspondence and scheduling, and maintain accurate data entry for reporting.
Documentation Reporting Coordination Data Entry
2024 — 2025

Cargo & Customer
Service Agent

dnata · Emirates Group · Dubai International Airport
Customer service & cargo operations Served airlines, freight forwarders and multinational clients; maintained compliance-grade records for AWB, Dangerous Goods, Pharmaceutical and AVI/HUM shipments; prepared billing and inventory trackers; supported Calogi users; and carried out ULD build-up and breakdown with safety and load-integrity focus.
Cargo Operations Customer Service Compliance Calogi
03 / How I Work

THE SYSTEM
BEHIND THE WORK.

Four connected strengths that shape the way I approach operational work: keeping information organised, people informed, standards respected and records accurate.

OPERATIONS
SYSTEM
01 Documentation

Organised records, shipment documentation and audit-ready filing.

02 Coordination

Clear communication across airlines, freight forwarders and internal teams.

03 Customer Service

Practical support, updates and guidance through operational platforms.

04 Compliance

Careful handling of records and processes aligned with required standards.

01

Microsoft 365

Word · Excel · PowerPoint · Outlook

02

Power BI

Data visualisation and business reporting

03

One Cargo

Cargo operations platform

04

Calogi

Digital cargo platform

05

AI Prompt Engineering

One Million Prompters · Dubai Future Foundation / DCAI

04 / Direction

DATA
THINKING.

The next chapter is business analytics: learning to connect operational understanding with structured data, reporting and better decisions.

MBA / BUSINESS ANALYTICS

FROM
OPERATIONS
TO DATA.

Currently pursuing an MBA in Business Analytics, building a stronger foundation for analytical and business-focused work.

LEARNING / VISUAL

STRUCTURE
BEFORE
INSIGHT.

Clean records, consistent processes and understandable reporting create the foundation for useful analysis.

05 / Education

LEARNING
IN MOTION.

Formal business education, now extended toward analytics and data-informed decision making.

CURRENT

MBA

Business Analytics
Currently pursuing

In progress
2021 — 2024

B.Com

Business Management
Mangalore University · India

Completed
LANGUAGES
01 English Professional
02 Hindi Language
03 Urdu Language
04 Kannada Language
05 Tulu Language
LET'S CONNECT

MAKE
CONTACT.

For professional conversations, opportunities or collaboration, the fastest way to reach me is by email or LinkedIn.

Email ↗ +971 56 575 4523 LinkedIn ↗ View CV ↗